Refunds and Returns Policy for Wings of Hope Missionary Society
Effective Date: November 30, 2024
At Wings of Hope Missionary Society, we are committed to providing high-quality Christian content, books, and Christian-branded products. We understand that sometimes things don’t go as expected, and we want to make sure you are satisfied with your purchase. Below is our clear and fair Refunds and Returns Policy to guide you through the process of returns and refunds.
Please read this policy carefully to understand your rights and the procedures to follow. By purchasing products from our website wingsofhopemissionarysociety.com, you agree to the terms of this policy.
1. General Return and Refund Guidelines
We offer returns and refunds for both physical and digital products under certain conditions. The process and eligibility vary depending on the type of product purchased.
- Physical Products: Returns and refunds are available for physical items such as Christian-branded products.
- Digital Products: Due to the nature of digital products (e.g., eBooks, downloadable content), refunds are generally not available once the product has been delivered.
2. Return and Refund Conditions for Physical Products
To be eligible for a return and refund for physical products, the following conditions must be met:
- Time Frame: You must initiate a return request within 30 days from the date you received the product.
- Condition of Product: The product must be in unused, unworn, and undamaged condition, with all original tags, packaging, and accessories intact.
- Proof of Purchase: A valid receipt or proof of purchase must be provided when initiating a return.
- Shipping Charges: You are responsible for the return shipping costs, unless the product is defective or was sent in error by us.
3. Return Process for Physical Products
If you wish to return a physical product, please follow these steps:
- Contact Customer Support: Reach out to our customer support team at [email protected] to request a return authorization. Please include the following details in your request:
- Order number
- Name and contact details
- Reason for return
- Photos of the product (if applicable)
- Return Authorization: Once your return is approved, you will receive a Return Authorization with instructions on how to proceed, including the return address.
- Shipping the Item Back: Carefully package the product and ship it back to us using a traceable shipping service. You are responsible for the return shipping cost, except in cases of defective or incorrect items.
- Refund Processing: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
4. Return and Refund Conditions for Digital Products
Due to the nature of digital products, returns and refunds are generally not available once the product has been delivered or downloaded. This includes items such as:
- eBooks
- Digital downloads
- Digital subscriptions or memberships
However, refunds may be considered on a case-by-case basis under the following circumstances:
- Defective or Corrupted Files: If the digital product is defective or you experience technical issues that prevent you from accessing the content, please contact us at [email protected] within 7 days of purchase for assistance.
- Incorrect Product: If you receive the wrong digital product, please contact us within 7 days of purchase, and we will provide a replacement or issue a refund.
5. Non-Refundable Products
Certain products are non-refundable, including but not limited to:
- Customized or Personalized Items: Products that have been customized, personalized, or made to order are not eligible for returns or refunds unless they are defective.
- Digital Products After Download: Once a digital product has been downloaded or accessed, it cannot be returned for a refund unless defective or incorrect.
6. Exchange Policy
We do not offer direct exchanges for products. If you would like a different product, you must return the original item following the return process, and then place a new order for the item you want.
7. Damaged or Defective Products
If you receive a damaged or defective product, we apologize for the inconvenience and will take the necessary steps to resolve the issue. Please follow these steps to request a return or replacement:
- Contact Customer Support: Notify us immediately at [email protected] with the following information:
- Order number
- Name and contact details
- Photos of the damaged or defective product
- Return Authorization: We will issue a Return Authorization and provide instructions for returning the defective or damaged item at our expense.
- Replacement or Refund: Upon receiving the defective item, we will either replace the product or provide a full refund, depending on your preference and product availability.
8. Contact Information
For any questions, concerns, or assistance with returns and refunds, please contact our customer support team:
Wings of Hope Missionary Society
Email: [email protected]
Address: Kampala, Uganda
9. Shipping Fees and Costs
- Return Shipping: You are responsible for the cost of return shipping, unless the product is defective or incorrect.
- Refunds: Any shipping fees paid at the time of purchase (including expedited shipping) are non-refundable.
10. Refund Timeline
Once we receive the returned item (if applicable), we will process your refund within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary based on your payment provider’s policies.
11. Changes to This Refund and Return Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about your rights and responsibilities.
By making a purchase on our Website, you agree to the terms of this Refunds and Returns Policy. If you have any questions or need assistance, please do not hesitate to contact us.